Refund policy

Refund & Return Policy

Last updated: August 2026

Our Guarantee: We want you to love what you ordered. If you're not satisfied, we're here to help.

Returns: We accept return requests within 30 days of delivery. To be eligible, items must be unused, unworn, and in original condition with tags attached.

To start a return, email us at kayanetllc@gmail.com with your order number and reason for return.

Refunds: Once your return is received and inspected, we'll notify you by email. Approved refunds are processed within 7-15 business days to your original payment method.

Damaged or Wrong Items: If you received a damaged, defective, or incorrect item, contact us within 7 days of delivery with a photo and we'll send a replacement or issue a full refund — no return required.

Customers are responsible for return shipping costs unless the item is damaged or incorrect.

Non-Returnable Items